Shipping & Returns
Last updated: Effective July 25, 2026
This Shipping & Returns policy governs the shipment of, and any refunds or returns relating to, products purchased from puritideresearch.com (the "Site"), operated by Puritide Research ("Puritide Research," "we," "us," or "our"). It is incorporated into and subject to our Terms of Service (/policies/terms). By placing an order, you agree to the terms below. All products are sold strictly for in-vitro laboratory research use only and are not intended for human or animal consumption. You must be at least twenty-one (21) years of age to order. See our Terms of Service for full eligibility and intended-use requirements.
1. Order Processing
Orders are typically processed and dispatched within one business day (typically within 24 hours) after payment is received and authorized. Orders placed by 4:00 PM Eastern Time on a dispatch day (Monday through Saturday) are typically dispatched the same day. Orders placed after that cutoff, on Sundays, or on U.S. federal holidays are dispatched on the next dispatch day. We do not process or ship on Sundays or U.S. federal holidays. Saturday dispatch is offered on a best-efforts basis only and is NOT guaranteed. Carrier acceptance windows are reduced on Saturdays, and orders placed on or dispatched for a Saturday may instead ship the following Monday. Any same-day or next-day dispatch statement displayed on the Site — including countdown timers shown on product or checkout pages — is an estimate of our typical handling time, not a guarantee of dispatch or delivery. Order acceptance is subject to verification. We reserve the right to hold, delay, or cancel any order pending eligibility or payment verification, or where we reasonably suspect misuse, consistent with our Terms of Service.
2. Shipping Destinations
We currently ship to the United States only. We do not ship outside the United States. You are solely responsible for ensuring that the products you order may be lawfully shipped to, received, possessed, and used at your destination.
3. Shipping Methods, Costs, and Timeframes
Orders are shipped via UPS, per the shipping method you select at checkout. Shipping charges are calculated at checkout based on package weight and destination. Applicable taxes are added at checkout. Estimated delivery is 1 to 5 business days after dispatch for domestic orders, or the carrier-quoted window for expedited services. These are estimates only and are not guaranteed. Delivery estimates count from the actual dispatch date, in business days. Once an order leaves our facility, transit times are controlled by the carrier and are outside our control.
4. Tracking
After your order ships, we will email a confirmation with tracking information. Please allow 24–48 hours for tracking details to update with the carrier. You can monitor delivery status using the carrier's tracking tools.
5. Title and Risk of Loss
Unless otherwise required by law, title and risk of loss pass to you when we deliver the products to the carrier. Puritide Research is not responsible for loss, theft, or damage occurring after the carrier takes possession, though we will reasonably assist you in filing a claim or tracing a shipment.
6. Delivery Issues
• Incorrect address. You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, misdelivered, or returned due to an incorrect or incomplete address. Reshipment may require an additional shipping charge. • Lost or stolen packages. If tracking shows delivery but you cannot locate your package, please contact the carrier first, then contact us so we can assist. Remedies for confirmed carrier loss are handled case by case. • Refused or undeliverable packages. Packages refused at delivery or returned as undeliverable may be subject to deduction of original shipping costs and any return-shipping fees from any refund.
7. Customs and International Orders (if applicable)
For any international shipments we accept, you are the importer of record and are solely responsible for all customs duties, import taxes, certifications, licenses, and compliance with the laws of the destination country. Customs processing may delay delivery, and we are not responsible for such delays or for any seizure resulting from your jurisdiction's regulations.
8. Delays and Force Majeure
We are not liable for delays or failures in shipment caused by circumstances beyond our reasonable control, including carrier or customs delays, weather, supply shortages, backorders, or governmental action. We are not obligated to notify you of such delays.
9. All Sales Final
Because our products are research compounds whose integrity, storage, and handling cannot be verified once they leave our control, all sales are final and we do not accept returns or exchanges, except as expressly stated in this policy or as required by applicable law. Please review your order carefully before submitting it.
10. 30-Day Lab-Verified Guarantee
We stand behind the identity and purity of every batch. If, within 30 days of delivery, the Certificate of Analysis (COA) for your batch does not match the product you received, or the batch does not meet our stated purity standard of at least 99% by third-party HPLC, contact us at the email below with your order number and the batch ID printed on your vial (or on your order confirmation). If our verification, against the batch's COA or a repeat third-party HPLC assay, confirms the discrepancy, we will refund or replace the affected item(s), at our option, and will notify you of the outcome. This guarantee covers verified identity or purity discrepancies only. It is not a change-of-mind or satisfaction guarantee, and it does not apply to product that has been diluted, altered, or improperly stored after delivery. This guarantee is separate from and in addition to the damaged, defective, or incorrect-order remedy in Section 11. All other sales remain final under this policy.
11. Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or if you received the wrong item, contact us within 7 days of delivery at the email below. Please include your order number and clear photographs of the product, packaging, and shipping label. If we confirm the issue, we will, at our discretion, provide a replacement or a refund for the affected item(s). Do not discard the product or packaging until the claim is resolved.
12. Order Cancellations
You may request cancellation of an order before it has been dispatched by contacting us promptly. Once an order has been processed or shipped, it cannot be canceled and is subject to the all-sales-final terms above.
13. Refused or Undeliverable Shipments
If a shipment is refused or returned as undeliverable due to an incorrect address, refusal at delivery, or failure to meet eligibility or verification requirements, any refund (if offered at our discretion) will be net of original shipping costs, return-shipping fees, and any applicable processing fees.
14. How Refunds Are Issued
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed and to appear on your statement, depending on your payment provider. Shipping charges are non-refundable except where the error was ours.
15. Contact
For shipping questions or to start a damaged/incorrect-order claim, contact: Puritide Research Puritide Research, 215 Promenade Vista St, Unit 2063, Charleston, SC 29412 Email: support@puritideresearch.com
Research-Use-Only Notice
All products listed on this Site are intended for laboratory and in-vitro research applications only. These statements have not been evaluated by the U.S. Food and Drug Administration. Products offered by Puritide Research are research compounds and are not intended to diagnose, treat, cure, or prevent any disease.